Help & FAQ
Find answers to common questions and get help using SnapNative
Getting Started
Copy Video Link
Go to any supported platform and copy the video URL or share text.
Paste and Parse
Paste the link into SnapNative and click the Parse button.
Download
Choose your preferred format and quality, then download the video.
Frequently Asked Questions
QIs SnapNative completely free to use?
Yes, SnapNative is 100% free. No hidden fees, no premium plans, no limitations.
QWhich platforms are supported?
We support 20+ platforms including TikTok, YouTube, Instagram, Douyin, Bilibili, and more.
QDo I need to create an account?
No account required. Simply paste the video URL and download instantly.
QAre downloaded videos watermark-free?
Yes, we provide original video files without platform watermarks when possible.
QIs it safe to use SnapNative?
Absolutely. We don't store videos or collect personal data. Your privacy is protected.
QWhat video quality can I download?
We provide the highest quality available from the source platform, including HD and 4K when available.
QCan I download private videos?
No, we can only parse and download publicly available videos that you have access to.
QIs there a download limit?
No limits! Download as many videos as you need, completely free.
Troubleshooting
Video won't parse
Solution: Make sure the video is public and the link is correct. Try copying the full share text instead of just the URL.
Download doesn't start
Solution: Right-click the download button and select 'Save link as...' or try a different browser.
Poor video quality
Solution: We provide the highest quality available from the source. Some platforms may limit quality for downloaded content.
Platform not supported
Solution: We're constantly adding new platforms. Contact us to request support for specific platforms.
Still Need Help?
If you can't find the answer you're looking for, don't hesitate to contact our support team. We're here to help!